VoIP offers businesses a flexible and cost-effective communications solution. However, the technology could be more flawless, and occasionally, businesses need help with call quality.
Luckily, several things can be done to optimize VoIP and improve sound clarity. Investing in a good headset, running connectivity tests, and more can all help.
Upgrade Your Internet Connection
VoIP offers several benefits for businesses, such as cost savings, mobility, and scalability. But one of the most essential benefits is voice quality. Static and distorted audio can damage business calls and prevent you from closing deals and building client relationships.
The main reason for poor VoIP call quality is network congestion. VoIP communications must compete with other applications, such as email and file downloads, for bandwidth space. You should check out Ooma guide to VoIP phone system to learn more. The easiest way to fix this is by buying a guaranteed contention ratio from your Internet provider.
Other ways to increase VoIP call quality include investing in a good headset and using an ethernet connection instead of WiFi.
Change Your Router Settings
VoIP relies on your Internet connection to work, so if it isn’t fast enough, it can cause sound quality problems. You can improve your business’s Internet speed by running regular network performance tests and setting up the quality of service on your router to prioritize voice data over other applications.
If you’re using a router that lacks quality service capabilities, consider getting one with this feature or switching to a different provider. Jumping between multiple VoIP providers may seem like a good idea, but it’s not always feasible. It can also lead to a lot of finger-pointing when technical issues arise.
Modern businesses often have staff members who work from home or on the go, so a cloud-based VoIP system is ideal for these workers. Unlike traditional phone lines, VoIP uses your broadband connection so that employees can use their phone line from anywhere with an Internet connection.
Upgrade Your Hardware
Static, hissing, and other audio issues can significantly damage your VoIP sound quality and cause missed calls, frustrated customers, and lost business. Thankfully, there are simple ways to improve the sound of your VoIP system. From adjusting bandwidth settings to investing in a headset, these tips will help you get the most out of your VoIP system.
Invest in high-quality headsets for your team to ensure excellent audio quality. Ethernet cords are preferable to WiFi connections for VoIP, as they eliminate interference and provide a consistent link. Choosing an ISP that guarantees a certain contention ratio and Internet speed can also enhance your call quality.
Set Up A Backup Plan
Setting up a backup plan is one of the best ways to protect your VoIP system from internet outages. Most modern systems allow you to route incoming calls to smartphones when the Internet is down, meaning your customers can still contact your business.
Another way to ensure that your VoIP phone service will always be available is by using a dual-Internet connection. This involves connecting your network to two Internet service providers (ISPs). The VoIP service automatically switches to the backup provider when the primary ISP fails.
Setting up a backup plan for your VoIP system doesn’t have to be complicated or expensive. It simply requires a little extra planning. Fortunately, the right tools and techniques can help you achieve the desired results.
Upgrade Your Software
As a business owner, keeping your VoIP system in good working condition is essential. Updating your hardware and software regularly can improve your overall performance. This includes addressing issues with voice quality caused by jitter, packet loss, and latency.
A VoIP platform can provide your team with various tools that make it easier to connect to customers and manage large volumes of inquiries more efficiently. These capabilities can also boost team productivity and help agents become more responsive.
Other benefits of a VoIP system include its portability and scalability. You can quickly move your business numbers between mobile devices, computers, and landlines. This allows you to scale your company quickly during busy seasons and remove lines as traffic slows down.